Cancellation & Refund Policy Optimized Content | etripi.com
etripi.com Cancellation & Refund Policy
Last Updated: July 2, 2026
At etripi.com, we want your travel planning to be as smooth and clear as possible. This policy outlines how cancellations, refunds, and booking changes work for both hotels and tours. By confirming a booking with etripi, you agree to the terms below, as well as our Terms & Conditions and Privacy Policy.
1. Hotel Cancellation Policy
The General Rule
Every hotel sets its own cancellation rules. However, unless stated otherwise on the specific hotel’s booking page, our standard rule is: You must cancel at least 72 hours before your scheduled check-in time to avoid any fees.
Important: Always check the specific property's page before booking, as some hotels have stricter timelines or non-refundable rates.
How to Cancel a Hotel Booking
You can cancel your hotel reservation by following these steps:
1. Log in to your etripi account.
2. Open My Bookings.
3. Choose the reservation you want to cancel.
4. Click Cancel Booking and confirm.
Hotel Cancellation Fees
Whether you get a full refund, a partial refund, or no refund depends entirely on:
• The hotel’s individual policy.
• How close you are to your check-in date.
• Whether you booked a special deal or promotional rate.
Hotel Date Change Policy
Date modifications are not available for hotel bookings.
If you wish to change your travel dates, you must:
1. Cancel your existing booking (subject to the applicable cancellation policy).
2. Make a new booking for your preferred dates.
The new booking will be charged according to the prices available at the time of rebooking.
Hotel Refund Policy
If your hotel booking qualifies for a refund:
• The refundable amount will be calculated after deducting all applicable cancellation charges, taxes, service fees, or other charges imposed by the hotel.
• Refunds will only be initiated after the cancellation request has been successfully processed.
• Processing times may vary depending on your bank, card issuer, mobile financial service, or payment gateway.
2. Tour Cancellation Policy
All tour bookings are governed by the cancellation policy of the respective tour operator.
Since cancellation terms may differ from one tour package to another, travellers should carefully review the cancellation policy provided on each tour page before making a booking.
How to Cancel or Change a Tour Booking
Tour changes cannot be done manually online. To request a tour cancellation or travel date change, please email our support team at [email protected] with:
• Your Booking ID
• Full name & registered phone number
• The reason you need to cancel or change dates
Tour Refund Policy
If your tour booking is eligible for a refund:
• The refundable amount will be determined after deducting all applicable cancellation charges and tour operator fees.
• Refunds will only be processed after the cancellation request has been approved.
• Refunds will be sent through the same payment method used for the original booking whenever applicable.
3. No-Show & Non-Refundable Policies
No-Show Policy
If you do not show up for your hotel check-in or tour departure without cancelling in advance, it will be treated as a No-Show.
• No-shows are strictly non-refundable.
• The entire booking amount will be forfeited, and no date modifications will be allowed.
Non-Refundable Bookings
Some promotional offers, discounted hotel rates, flash sales, early bird offers, special event bookings, or limited-time deals may be marked as Non-Refundable.
For these bookings:
• Cancellation is not eligible for a refund.
• Date changes may not be permitted.
• No refund will be issued once the booking has been confirmed.
Please read the booking conditions carefully before completing your payment.
4. How Refunds Are Processed
• Cancellation requests are effective only after confirmation by etripi or the respective hotel/tour operator.
• Refund eligibility depends on the supplier's cancellation policy.
• Processing times may vary depending on financial institutions and payment providers.
5. Important Note
etripi reserves the right to update this Cancellation & Refund Policy at any time without prior notice.
Need Help?
Contact Us:
Office: Nahar Tower, Cox's Bazar Bus Terminal, Cox's Bazar 4700, Bangladesh
Phone: +880 1812-479999 | Email: [email protected]
Our customer support team is committed to assisting you with your hotel and tour bookings across Bangladesh.
Frequently Asked Questions (FAQs)
Hotel FAQs
1. Can I cancel my booking?
Yes. Most bookings can be cancelled. Whether you get a refund depends on the hotel's policy and how early you cancel.
2. Can I cancel my hotel room on the same day as check-in?
You can submit a cancellation request, but because it is less than 72 hours before check-in, it is considered a late cancellation. You will likely be charged a cancellation fee (usually the cost of the first night) or the booking may be completely non-refundable, depending on the hotel's policy.
3. If I need to cancel my booking, will I pay a fee?
If you cancel at least 72 hours before check-in (and the room wasn't marked "Non-Refundable"), you usually won't pay a hotel fee. If you cancel later than that, fees apply.
4. Can I make changes to my hotel date?
Not directly. For hotels, you have to cancel your old booking and make a new one. For tours, you must email [email protected] to request a date change.
Tour FAQs
1. What happens if the tour operator cancels my trip due to bad weather or an emergency?
If an operator cancels due to safety/weather, you are usually offered an alternative date or a full refund. Contact your operator or email [email protected] for more details.
2. Can I transfer my tour booking to a friend if I can't make it?
Generally, it’s allowed if requested in advance via email, but some operators restrict it due to insurance/permits.
Payment & Refund FAQs
1. How long does it take for money to return to my bKash / Nagad / Rocket account?
Once your refund is approved, MFS (bKash/Nagad/Rocket) refunds are typically faster than bank cards, usually taking 2 to 5 business days.
2. Will I get back the processing fees charged by the payment gateway?
No. Payment gateway processing fees are charged by the financial networks to process the transaction and are non-refundable.